A practical guide to using AI in customer service: six workflows with prompts for reply drafts, ticket summaries, triage, knowledge base articles, quality checks and complaint trends, plus the guardrails and metrics support teams need.
A practical, six-step method for an AI skills gap analysis: define target levels by role, assess with a survey, a practical task and manager input, map gaps by team, prioritise and re-assess after training.
A practical guide to using AI in procurement: eight workflows with ready-to-adapt prompts for specifications, RFQs, quote comparison, negotiation prep, contract review, supplier onboarding, invoice exceptions and spend reports, plus the guardrails every team needs.
A practical 90-day Microsoft Copilot rollout plan: choosing between Copilot Chat and Microsoft 365 Copilot, fixing oversharing, allocating seats, training by role, and measuring adoption and real time saved.
